After Sales Service of SEESUO
Comprehensive Quality Assurance
Products have passed ISO9001, CE and other international certifications with a 2-year warranty. For non-human quality issues within the warranty period, free replacement, repair or return is available, with product quality traceability service provided.
Global Technical Support
Multilingual after-sales team responds 7×12 hours, providing installation guidance, fault diagnosis, etc., supporting remote or on-site assistance, and updating technical materials regularly.Please feel free to leave comments and feedback about our factory.
Convenient Problem Handling
Respond to problems within 24 hours and provide solutions within 48 hours; simplify return and exchange procedures, establish customer feedback mechanism to protect customer rights and interests.
COMMON PROBLEM
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The choice depends on the installation environment, span length, and budget. For long-span backbone lines or near high-voltage areas, we recommend high-strength ADSS cables. For short-distance branch or access networks, the cost-effective and easy-to-install Figure-8 Cable is ideal. For the final drop from the terminal to the user, the flexible and robust Drop Cable (Butterfly Cable) should be used. Our team offers free selection guidance.
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The Figure-8 Cable is a compact, self-supporting cable that integrates a messenger wire with the optical unit. Its main advantages are quick deployment, cost savings, and a lightweight structure. It eliminates the need for a separate support strand, allowing for installation in a single pass. It's typically used in Fiber-to-the-Village (FTTr) projects, residential broadband access, and along roads with short spans.
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Yes, our drop cables come in both indoor and outdoor designs. The outdoor type uses a high-quality PE jacket resistant to UV, extreme temperatures, and moisture, suitable for running along exterior walls. The indoor type prioritizes flexibility and flame retardancy (e.g., LSZH jacket). We also offer an indoor/outdoor universal type with a specially formulated jacket for most environments.
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Yes, we offer comprehensive customization. Whether for aerial cables, figure-8 cables, or drop cables, you can order precise drum lengths (e.g., 2000m/drum) as per project needs. Furthermore, we can customize the cable jacket with your company logo, project name, meter marks, or QR codes for easier installation management and future maintenance.
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Certainly. You can download the PDF catalog for our full product range (Aerial Cables / Figure-8 Cables / Drop Cables) from the "Resources" section of our website. To request physical samples for testing, please submit your application via the "Contact Sales" page. We will provide free samples tailored to your application scenario.
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During the installation of Figure-8 Cables, controlling tension and maintaining the minimum bend radius are critical. Use proper tensioning tools and dynamometers, and strictly follow the designed sag requirements to avoid over-tightening or excessive slack. At corners or fixing points, ensure the bend radius is greater than 20 times the cable diameter to prevent fiber damage. Detailed installation guidelines are provided with the shipment.
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The choice depends on your network architecture and redundancy needs. The single-core drop cable is the most common and cost-effective option, ideal for standard FTTH single-fiber-per-household connections. The dual-core drop cable provides an additional backup fiber, suitable for scenarios demanding higher reliability (e.g., enterprise lines) or for reserving capacity for future service upgrades (e.g., splitting). Our sales consultants can help analyze your requirements.
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Absolutely. We specialize in FTTx network products and offer a complete range from the backbone to the end-user. You can source all required ADSS/Figure-8 Cables (for outdoor poles) and Drop Cables (for indoor/outdoor drops) from us in one go, ensuring compatibility and uniform quality. We can also provide connectivity advice and coordinate shipments, greatly simplifying your supply chain management.
